Frequently Asked Questions

PATIENT

#1 How do I have access to the GAPhealth App?
The GAPhealth Patient App is available on the iOS App Store and the Google Play Store.
#2 How do I set up a Patient account?
Download the GAPhealth Patient App from the App Store and follow the easy-sign up process then use your email and password to login. Voila!
#3 How do I use the App?
Click on the link to see how.
#4 How much does it cost to download the App?
It’s free! Download and take charge of your Health!
#5 How does GAPhealth protect my privacy?
GAPhealth is committed to protecting the privacy of every individual who uses our services. We comply with all laws concerning privacy. Unless permitted or required by law, your medical records will not be shared without your consent.
#6 How are prescriptions valid for pharmacies?
Prescriptions are provided with the practitioner’s signature.
#7 How much does it cost to see a Provider using the GAPhealth Patient App?
Each Provider has a different charge per session which is shown in their profile.
#8 Does it accept National health insurance?
Not at the moment. We are working to include the National Health and other Insurances.
#9 How do I pay to use the App?
You can make payments via Mobile Money or any Bank card.
#10 Can I request a specific Provider?
Yes you can. You have a variety of providers to choose from who have different specialities and languages.
#11 Can I talk to the same Provider at every session?
Yes, you can choose the same Provider. You can only book Providers who set their availability.
#12 How do I confirm an in-person appointment?
After booking an appointment on the platform, a QR code is generated which you will show during your visit for your Provider to scan.
#13 Which country is GAPhealth operating in?
You can download and use the App in any country, However we are focusing our expansion efforts on Ghana at the moment.

PROVIDER

#1 How do I have access to the Gaphealth Provider App?
The GAPhealth Provider App is available on the iOS App Store and the Google Play Store.
#2 How do I use the App?
Click on the link to see how.
#3 How do I set up a Provider account?
Download the GAPhealth Provider App from the App store and follow the easy-sign up process to register. You are required to submit specific documents such as (School certificate, Relevant board number, Name of Medical/Nursing/Training School, Date completed and any Government issued Id.) to be verified as a provider for telemedicine appointments. Then use the email and password you created to login.
#4 Why do we need all these documents?
We are providing patients with the best care so we need them to have the best healthcare providers possible.
#5 How long does it take to get verified as a provider on the App?
Once you provide the required documentation during the sign-up process, we will work quickly to verify your account which may take 24-48 hours.
#6 How much does it cost to use the GAPhealth provider App?
The first month is absolutely free! We have the PAY AS YOU GO which takes 25% off your session charges. We also have different plans which suit your needs. Visit our website at www.gaphealth.ai for more service plans.
#7 How will I get my money from appointments?
Your funds amount can be seen in your wallet and GAPhealth will transfer your funds once a week to the account you provided.
#8 Which country is GAPhealth operating in?
You can download and use the App in any country, However we are focusing our expansion efforts on Ghana at the moment.